MEASURING TECHNICIAN DEVELOPMENT

1. Do you keep track of technician development?	Yes	No
2. Is the tech. that has been in the service department for six years turning out more error free work today than two years ago?	Yes	No
3. Would you know if he or she was, (per question #2)?	Yes	No
4. Can you list the last five updates clinics that your techs. attended this year?	Yes	no
5. Are the techs better prepared to solve problems with the new technology as a result of the clinics?	Yes	No
6. Did you review what they learned at the updates clinics?	Yes	No
7. Did you ask them if they felt the time at the clinic was well spent?	Yes	No
8. Did you or the technicians feed back to the presenters their opinions about the update?	Yes	No
9. Did you spend 2% or more of you billed labor on shop improvements? (new tools, remodeling, improved lighting, and or service manuals)	Yes	No
10. Do you pay the technicians a bonus for error free work when a certain goal is reached?	Yes	No
11. Have you told at least one technician that he or she did a good job and you appreciate their work in the last month?	Yes	No
12. Do you have a career part mapped out for your key technical people.	Yes	No
13. Do you offer a profit sharing program?	Yes	No
14. Do you reimburse your technicians for continuing education courses that are work related?	Yes	No

Count up the number of questions to which you answered yes.

12 or more Great, surely you have a development system in place

10 - 11 Not bad, some room for improvement

8 - 9 Makes sense to consider a employee development

plan.

< 8 Make employee development and a measurement

method a priority.

I am sure you can come up with other questions that will measure employee development. I would be interested in hearing from you and your thoughts on the subject.